Privacy Policy

Effective Date: August 22, 2026

Roofing Siding Gutters NEOH (“RSG NEOH,” “we,” “our,” or “us”) is a trade name operated by Quality Over Quantity Property Maintenance LLC. We respect your privacy and are committed to protecting the personal information you provide to us.

Business Contact Information

Information We Collect

We may collect information that you provide when you call, text, email, use our website, submit a request form, request an estimate, schedule service, approve a quote, make a payment, or otherwise communicate with us.

This information may include:

• Your name
• Telephone number
• Email address
• Property or service address
• Billing information
• Details about your roofing, siding, gutter, or other service needs
• Photographs, measurements, project notes, estimates, invoices, and service history
• Communications between you and our company
• Call recordings, written transcripts, and summaries
• Website usage and device information collected through cookies or similar technologies

Please do not provide sensitive personal information unless it is necessary for us to provide the requested service.

AI Receptionist and Call Recording

We may use Receptionist powered by Jobber AI to answer telephone calls, respond to text messages or website chats, collect project information, create service requests, assist with scheduling, and route communications to our team.

When you communicate with our AI Receptionist:

• You may be interacting with an artificial intelligence system rather than a human representative.
• Telephone calls may be recorded.
• Communications may be transcribed and summarized using automated technology.
• The AI Receptionist may collect your name, telephone number, email address, property address, service needs, availability, and other information you voluntarily provide.
• Recordings, transcripts, summaries, and information collected during the conversation may be stored in our Jobber account and reviewed by authorized members of our team.

We will provide any call-recording notice or obtain consent when required by applicable law. Continuing a call after receiving a recording notice may constitute consent where permitted by law. If you do not wish to speak with the AI Receptionist or have your call recorded, you may end the call and contact us by email at RSGNEO@pm.me.

How We Use Your Information

We may use your information to:

• Respond to questions and service requests
• Prepare and provide estimates or quotes
• Schedule assessments, appointments, and jobs
• Perform and manage contracted services
• Send appointment confirmations, reminders, arrival notices, project updates, invoices, receipts, and payment reminders
• Communicate with you about your property or project
• Maintain customer and service records
• Process payments
• Provide customer support
• Improve our services and business operations
• Prevent fraud, protect our rights, and maintain security
• Comply with legal, tax, insurance, and recordkeeping requirements
• Send promotional communications when you have provided any consent required by law

Text Messages

If you provide your telephone number and agree to receive text messages, RSG NEOH may send you messages related to:

• Estimate or service requests
• Appointment confirmations and reminders
• Scheduling and arrival updates
• Questions concerning your project
• Quotes, invoices, receipts, and payment reminders
• Customer service and follow-up
• Promotional offers, if you separately consent to promotional messaging

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance or contact us at (440) 468-9602 or RSGNEO@pm.me.

Consent to receive text messages is not a condition of purchasing our services. Opting out of text messages will not prevent us from contacting you through other methods when reasonably necessary to provide requested services or administer an existing business relationship.

Mobile information and text-message consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver text messages, but only as necessary to provide those communications.

How We Share Information

We do not sell or rent your personal information.

We may disclose information to service providers that help us operate our business, including:

• Jobber and its service providers
• AI receptionist, telephone, email, website, and text-message providers
• Payment processors and financial-service providers
• Subcontractors and service professionals involved in your project
• Accountants, insurers, attorneys, and other professional advisers
• Website hosting, data storage, security, and analytics providers

These parties may access information only as reasonably necessary to perform services for us or as otherwise permitted by law.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our customers, employees, company, property, or legal rights.

Jobber

We use Jobber to manage customer information, service requests, communications, estimates, scheduling, jobs, invoices, payments, and AI Receptionist interactions.

Information processed through Jobber may be subject to Jobber's own privacy practices in addition to this policy. You may review Jobber's privacy policy at: getjobber.com/privacy-policy.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, or disclosure. Access to customer information is limited to individuals and service providers who reasonably need it for business purposes.

However, no telephone, internet, email, text-message, or electronic-storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information, including relevant communications, recordings, transcripts, project records, estimates, invoices, and payment records, for as long as reasonably necessary to:

• Provide our services
• Maintain accurate business records
• Resolve disputes
• Enforce agreements
• Meet legal, tax, insurance, and accounting obligations

Information that is no longer reasonably necessary may be deleted or anonymized, subject to our legal and operational requirements.

Cookies and Website Analytics

Our website and service providers may use cookies or similar technologies to operate the website, understand website traffic, improve performance, and measure the effectiveness of advertising.

You may adjust your browser settings to block or delete cookies. Some website functions may not work properly if cookies are disabled.

Your Privacy Choices

Subject to applicable law, you may contact us to:

• Request access to the personal information we maintain about you
• Correct inaccurate or outdated information
• Request deletion of certain information
• Withdraw consent for optional communications
• Ask questions about how your information is used
• Opt out of promotional emails or text messages

We may need to verify your identity before completing a privacy request. Certain information may be retained when required for legal, accounting, safety, fraud-prevention, or legitimate business purposes.

To submit a request, email RSGNEO@pm.me or call (440) 468-9602.

Children's Privacy

Our services are intended for property owners, tenants, property managers, and other adults seeking home-improvement services. We do not knowingly collect personal information directly from children under 13.

External Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites. Please review the privacy policy of any third-party website you visit.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after an update means that your information will be handled according to the updated policy, as permitted by law.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to: